Help Center
Find answers to your questions and get the help you need to make the most of ChekiKeja
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Frequently Asked Questions
Getting Started
How do I create an account on ChekiKeja?
What are the different types of user accounts?
Is it free to create an account?
How do I reset my password?
For Clients
How do I find and hire a professional?
How do service requests work?
What if I'm not satisfied with the service?
How do I track my service requests?
Can I manage multiple properties?
For Professionals
How do I get verified as a professional?
How do I set my rates and availability?
How do I respond to service requests?
How do I build my portfolio?
When and how do I get paid?
For Landlords
How do I manage multiple rental properties?
Can my tenants submit maintenance requests directly?
How do I schedule preventive maintenance?
Can I have preferred professionals for my properties?
For Merchants
How do I list my products for sale?
How do I manage orders?
How do I handle inventory management?
Can I offer bulk discounts to repeat customers?
Payments & Billing
What payment methods do you accept?
How are service fees calculated?
When are payments processed?
Can I get invoices for my transactions?
What if there's a payment dispute?
Security & Privacy
How do you protect my personal information?
How do I enable two-factor authentication?
Can I control who sees my profile information?
How do you verify professionals and merchants?
Technical Support
The website is not loading properly. What should I do?
I'm not receiving email notifications. Why?
The mobile app is not working correctly.
I can't upload photos. What's wrong?
Still Need Help?
Can't find what you're looking for? Our support team is here to help you.
WhatsApp, calls and SMS are answered any time, day or night. Email responses within 24 hours.